Who will deliver my parcel?
We use a wide range of parcel couriers, and the carrier used depends on a range of factors, including your location, the products you ordered, and if you choose express or economy delivery at checkout. To keep you informed, we'll send you an email when we despatch your parcel, informing you of who we've shipped your items with, the tracking information, and a full VAT invoice in PDF format.
When will my parcel be delivered?
Your order delivery date depends on which shipping service you choose, and your location. The majority of UK Mainland addresses have a economy (3-5 working day) free shipping option, which express (1-2 working day) delivery option available at an additional charge. However, delivery to certain address may incur a surcharge, with only a 2-3 day delivery service available. We try to inform you of this as early as possible at checkout, however since this is a new website, there may be some bugs, so please bear with us if we contact you with regards to an additional delivery charge. We will of course cancel the order and refund you in full if you are not happy with the delivery charges.